Acceptable Use Policy
This Acceptable Use Policy was last updated on 28 September 2025.
This Acceptable Use Policy defines the standards that apply when using VirtGold, placing orders, or contacting support through any VirtGold service.
The goal of this policy is to protect platform integrity, prevent fraud, and maintain a safe environment for customers and support teams.
Prohibited Conduct
- Do not use VirtGold to submit fraudulent orders, stolen payment details, or misleading identity information.
- Do not harass, threaten, impersonate, or abuse customers, support staff, or any other user of the platform.
- Do not attempt to scrape, probe, reverse engineer, overload, or disrupt the website, APIs, security controls, or transaction systems.
- Do not use VirtGold to distribute unlawful, deceptive, defamatory, obscene, or spam content.
Marketplace Integrity
Users must provide accurate order instructions and cooperate with delivery verification when requested. Abuse of cancellation, refund, or dispute flows may lead to account suspension.
VirtGold may restrict access, pause transactions, or remove content if a user creates legal, security, or trust risks for the marketplace.
Enforcement
Violations may result in order cancellation, payout holds, account suspension, content removal, or permanent access restrictions depending on severity.
VirtGold may also preserve logs, communications, and transaction evidence when required for fraud analysis, dispute handling, or legal compliance.
Company Info
This website is owned and operated by
VirtGold FZ-LLC
VirtGold FZ-LLC is licensed as a Free Zone Limited Liability Company with Ras Al Khaimah Economic Zone Authority. The business and support details below are provided so users have a clear point of contact for compliance, legal, and transaction questions.
REGISTRATION NO. 0000004053357
Address:
FDCW2355
Compass Building
Al Shohada Road
AL Hamra Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
Contact for support
Sales@virtgold.com
